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The Central Board of Excise and Customs, in the Ministry of Finance, is the apex body for administering the levy and collection of indirect taxes of the Union of India viz. Central Excise duty, Customs duty and Service Tax, and for facilitating cross border movement of goods & services. In order to improve the delivery of its services, the Board has decided to formulate this Citizens Charter

This Charter is the declaration of our mission, values and standards to  achieve excellence in the formulation and implementation of Customs,  Central Excise and Service Tax policies and enforcement of cross border  controls for the benefit of trade, industry and other stakeholders.  This Citizen’s Charter will also be the benchmark to determine our  efficiency and would be a dynamic document which would be reviewed atleast once in two years.

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